Expediting (chasing) of referrals 13.03.24

Going forward we will not be chasing any secondary care referrals on behalf of patients, unless their is a significant deterioration in the patients medical condition, if this is the case please ask for a GP appointment as it may be that a different referral is now required.

This creates extra work for our secretarial team, which could be better spent sending new and/or urgent referrals, therefore we hope you can understand our reasoning behind this.

if you would like to chase referrals or know waiting times yourself then please feel free to do so using this information: North West – My Planned Care NHS

Book an appointment using the NHS e-Referral Service - NHS (www.nhs.uk)

we would ask that you no longer call to speak to reception or our referrals line to chase these as they will not be actioned.

Request for appointments via the phone

We would like to advise all our patients, that there is no need to be stuck in a phone queue first thing in the morning when you are requesting a same day appointment, many times we have appointments still available later in the day, so please try and call later where possible - Thank you.

Do you want a friend or family member to be able to liaise with us regarding your health matters? 

If so, you will need to complete and return one of our forms, Permission to Share Please note this is different to Proxy Access, which is online. if you have any queries please ask reception for more details.

NHS APP Workshop

• do you have the NHS App?
• do you not quite know how to use it?
• would you like some help navigating this?

please let us know, as we are thinking about holding a NHS App Workshop and would like to gauge how much interest there might be.

Menopause Workshop

• do you have questions regarding the menopause?
• would you like to know how it may affect your partner?
• have you come out of the other side of the menopause and would like to share your story?

please let us know if you would be interested in something like this, as we are trying to gauge how much interest there might be.

So please let our team know either by letting reception know, calling us, or emailing lscicb-gp.p81015.reception@nhs.net to register some interest

Oral Contraception reviews

Any patients that have been prescribed oral contraception by us, are now able to have their continuing health monitored and new prescriptions issued by the local pharmacy, Broadway pharmacy have been in touch to say that this is now a service they offer, please call them for further details.

Did Not Attend Appointments

2023 - Yearly cost of approx.. £34,200.

PLEASE let us know if you cannot make appointments, we normally send all patients a text to remind them of their appointment, so there is no excuse really. 

Flashmob!

our lovely practice nurse Helen, recently took part in a flashmob recently in St.Georges Shopping centre, which you may have seen, watch here

https://youtu.be/-l6MXXydgKo?si=dJUwLOvFv3zV7Xv5

raising money for Rosemere Cancer Foundation - this was produced by Local Vocals (localvocalschoir.com)

Patient Access

Lytham Road Surgery has suspended the message facility on Patient Access temporarily.  If you have a query regarding your prescription you can email 

lscicb-gp.lythamroadprescriptions@nhs.net

if you have any other query please contact us through our online system Contact us about your request (accurx.com)

Prescriptions

Please order your prescriptions via patient access or email your request to lscicb-gp.lythamroadprescriptions@nhs.net   where possible. Please inform us of your preferred pharmacy nomination at the time of ordering so your prescription can be sent electronically. If you have a query regarding your prescription, please press option 2 when ringing the Surgery.

PLEASE NOTE WE NO LONGER ALLOW THE ORDERING OF PRESRIPTIONS VIA VOICEMAIL UNLESS PREVIOUSLY AUTHORISED - PLEASE ORDER USING THE FORM IN RECEPTION AND PUTTING IN THE PRESCRIPTION BOX, BY EMAIL TO THE ABOVE EMAIL ADDRESS OR VIA THE NHS APP - THANK YOU 

If you require a sick note for symptoms relating to the Coronavirus please contact your employer or NHS119, after self certifying initially

Care Navigation/Signposting

Virtually everyone who calls a GP surgery to make an appointment asks to see to a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.

The Reception team have received extra training as care navigators, to help them to direct you to the most appropriate source of help, in some cases, ailment depending, they might ask you some triaging questions and refer you to a local pharmacy, under the minor ailments scheme, they will advise you what to do when the referral has been electronically sent to the pharmacy

Please note that any information you give to our staff will be treated in the strictest of confidence and will help to direct you to the most appropriate person or service.

Have your say - join our Patient Participation Group