Virtually everyone who calls a GP surgery to make an appointment asks to see to a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.
The Reception team have received extra training as care navigators, to help them to direct you to the most appropriate source of help.
As a team we want to ensure that you are seen as quickly as possible, and by the right healthcare practitioner. Our receptionists will ask you why you are contacting the Practice, and why you may need an appointment. This information will be treated in the strictest of confidence and will help to direct you to the most appropriate person or service.