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Appointment System

To improve our range of access the surgery provides pre-bookable appointments with the doctor of your choice along with a selection of on the day appointments with doctors and nurse practitioner for more acute problems.

Due to increased demand the appointment system is changing.

  • If you want to see a particular doctor you can book a routine appointment with them up to 4 weeks in advance.
  • If you feel that your issue needs to be dealt with urgently, you can request to see a clinician on that same day.
  • If your issue needs to be dealt with on the same day, the receptionist may ask for a brief outline of your condition.

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care
  • From the most appropriate health professional
  • At the most appropriate time

Reception staff, like all members of the team, are bound by confidentiality rules

  • You can ask to speak to a receptionist in private away from the reception counter
  • However if you feel an issue is very private and do not wish to say what this is then we will respect your decision.

If you have any queries, please do not hesitate to speak to the reception team.  Thank you.

Appointment Times

Please be aware that the doctors and nurse practitioners work to appointment times of about 10 minutes. Within this time they will aim to address what issues they can.

This usually means they can only address 1 or 2 issues within the consultation, and may ask you to book another appointment at a later date.

Waiting Times

“Why do I sometimes need to wait to see the doctor, nurse practitioner, practice nurse or healthcare assistant?”

All the members of the team at this Practice work extremely hard to ensure that you are not kept waiting unnecessarily. 

However, sometimes the team deal with very complicated situations or emergencies.  We will aim to inform you on these occasions, and request that you understand that you will be seen as soon as possible.

If you have any queries, please do not hesitate to speak to the reception team.  Thank you.

Telephone Appointments

In addition to the new appointment system the Practice also provides access to your GP by telephone. You can now arrange a "telephone consultation", which may be appropriate for discussing abnormal test results, changes to your medication and reviewing ongoing conditions. It is probably not suitable to ask for a telephone appointment for a new diagnosis as an examination is often required.

It is well known that 80% of what GPs diagnose they do by speaking to you rather than by examination, therefore the telephone can be used safely for a lot of a doctor's work. Hopefully this will be useful for patients, saving them the time and inconvenience of coming to the surgery.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Every month hundreds of appointments are wasted because people book them, but then fail to attend without cancelling. This means these appointments are not available for anyone else to use.  All patients then may have to wait longer to see the doctor, nurse practitioner, nurse, or healthcare assistant.

 
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