Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person. if you have an official complaint please send this via email for the attention of the Practice Manager to lscicb-gp.p81015.reception@nhs.net and an acknowledgement will be sent within three working days. There is no official timescale for providing a response, however we will keep you updated and informed of the reasons for the time taken, in writing if there is no response provided within six months, as per NHS guidelines: https://resolution.nhs.uk/wp-content/uploads/2019/03/CNSGP-Responding-to-complaints.pdf