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Covid Restriction update

Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.

From the 19th July public place restrictions have been lifted, but there are recommendations for hospitals and NHS settings - patients will need to still wear a mask, socially distance, and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the Covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.

In terms of opening up, as many of you know, we have never been shut and have carried out appointments, by phone, by video and face to face when clinically necessary.

Lytham Road Surgery has come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe for ALL staff and ALL patients as we can.

We thank you for your co-operation and understanding.

updated -15th July 2021

Covid 19

Our reception door is open. Please ensure only one person at the reception desk at a time. 

When you are at the surgery please adhere to social distancing measures.

These measures have been introduced again to help reduce the risk to patients and our staff. 

We ask that you do not attend the surgery if you have any COVID symptoms or have been in contact with anyone testing positive for COVID in the past 7 days or have been advised that you should be isolating.

We apologise for the unavoidable disruption. Please bear with us whilst we try to cope with this pandemic. Our aim is to protect and keep you and other members of our community safe.

Our situation may change depending on government guidance. We will keep you informed as much as possible.

updated 15th July 2021

Main symptoms

The main symptoms of coronavirus are:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Should you develop one of the above symptoms please stay at home and book a test.  Contact NHS111 online for advice regarding Coronavirus symptoms. www.111.nhs.uk

Covid-19 Test

GP surgeries cannot assist you in booking a Covid-19 test and does not provide Covid-19 testing, this can only be done via the national online booking portal or contacting NHS 111 by telephone.

Face Coverings

If you are attending the surgery for an appointment please wear a face mask or face covering, unless you are exempt. Please see link below on how to make your own face covering.

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

Appointments

Due to the current situation we have removed the facility to book appointments online, however please continue to use patient access to order medication, view test results.

If you are unwell and need to book an appointment whether it is urgent or routine, please contact the Surgery on 01772 716033. You will be triaged by a member of the Practice team, if your problem can not be dealt with over the phone or via video call you will be offered an appointment by the clinican. 

When attending your appointment

When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:

  • social distancing measures will be observed;
  • we may have asked you to attend your appointment at a clinic that is not at your usual venue;
  • the appointment may take longer than usual.

Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact your GP practice. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.

You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact your GP practice so that you can reschedule your appointment for a different time.

Guidance to keep you safe when attending your vaccination appointment  

While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you attend your next scheduled appointment – see www.nhs.uk/vaccinations for details on when they are due.

If you are due an injection or vaccine, please contact the Surgery to arrange an appointment.

Travelling to and from your appointment

 When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to www.gov.uk and search ‘staying safe outside your home’.

Long term Conditions Reviews

Most reviews are being conducted over the telephone or video please call the surgery on 01772 716033 if you are due a review and we will arrange a suitable time and inform you of what you will need to do prior to the telephone appointment.

Antenatal Clinics

Antenatal clinics will operate as normal however patients will be screened before the appointment. If you are given an appointment to attend the Surgery and your symptoms change in the meantime, please let us know immediately.

What should you do if you have a hospital appointment.

We advise everyone to access medical assistance remotely, wherever possible.  However, if you have a scheduled hospital or other medical appointment during this period, talk to your specialist to ensure you continue to receive the care you need.

 


Patient Access

Lytham Road Surgery has suspended the message facility on Patient Access temporarily.  If you have a query regarding your prescription you can email  gpccg.lythamroadprescriptions@nhs.net

Prescriptions

Please order your prescriptions via patient access or email your request to gpccg.lythamroadprescriptions@nhs.net where possible. Please inform us of your preferred pharmacy nomination at the time of ordering so your prescription can be sent electronically. If you have a query regarding your prescription, please press option 2 when ringing the Surgery.

If you require a sick note for symptoms relating to the Coronavirus please contact your employer or NHS111.

   


Care Navigation/Signposting

Virtually everyone who calls a GP surgery to make an appointment asks to see to a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.

The Reception team have received extra training as care navigators, to help them to direct you to the most appropriate source of help.

As a team we want to ensure that you are seen as quickly as possible, and by the right healthcare practitioner. Our receptionists will ask you why you are contacting the Practice, and why you may need an appointment. This information will be treated in the strictest of confidence and will help to direct you to the most appropriate person or service.

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