16th January 2025

Sadly, we are only half way through the first month of the year and already we have had 65 missed appointments!

We understand that things can happen, but we please ask that you cancel in good time and in the appropriate way, there really is no excuse.

We are now strictly enforcing the removal of patients that miss more than 3 appointments in any 12 month rolling period.

If you miss three appointments you will get a final written warning letter to your home address, a fourth missed appointment within a rolling 12 months, will automatically result in your being deregistered within 8 days, and you will receive a formal letter from NHS Primary Care Support England to explain this.

We urge you to attend appointments.

Thank you.

MENOPAUSE WORKSHOP

11th December 2024

Going the Extra Mile!

Some patients may already be aware that we are a teaching practice, this means we host foundation doctors and medical students at our practice, our doctors impart their knowledge and hopefully instil in them a thirst of general practice.

As well as our supervising doctors giving feedback to the junior doctor and medical student throughout their placement, they also get the chance to give feedback regarding their time with us, and we are pleased to announce that we have been nominated by people that have been on placement, as part of the 'Going the Extra Mile'.

At Lytham Road Surgery, we pride ourselves that Going the Extra Mile is the norm, as we always strive to Go the Extra Mile for all patients, families, staff and anyone on placement with us.

Once the placement coordinators have shared the feedback with us, we will share with you.

Friday 29th November 2024

Friday 29th November, marked a very special day of celebrations at Lytham Road Surgery. It marked the 25th anniversary of Elaine Robinson working for Lytham Road Surgery! which is just a fantastic achievement, we celebrated with cakes, presents and flowers and we think she very much enjoyed the surprise

THANK YOU ELAINE FOR YOUR SERVICE 🎁

17.11.24 - Shared Care

As a practice, we have taken the recent difficult decision, that we are no longer able to enter into shared care agreements. This type of agreement places significant additional workload on the Practice, for which we do not receive any additional resources to enable us to complete this optional work, therefore the steps we have taken are to protect the delivery of our core GP Services.

We know that some patients may be disappointed in this decision and for that we apologise. the only exception to this is the prescribing of DMARDs which are Disease-modifying anti-rheumatic drugs.

At present we will continue to honour existing shared care agreements, however any recommended changes in medication and/or dosage will be considered a new agreement and will therefore be declined.

We hope you understand our reasoning for this.

regards

Dr M Hassan & Dr M Robertson

GP Partners

Thursday 14th November - the mobile breast screening unit will be moving back to the Minverva Health Centre on Lowthorpe Road, PR1 6SB

PATH LAB BLOODS AT RPH 

PLEASE NOTE THAT WITH EFFECT 21/10/24 THE PATH LAB WILL NO LONGER TAKE GP PRACTICE BLOODS - PLEASE ATTEND AT THE LOCATION BELOW

Healthport Community Diagnostic Centre (CDC) accepts:

• Hospital blood requests (walk in – no appointment needed)
• Urgent GP blood requests (walk in – no appointment needed) – limited availability

No routine GP bloods will be taken

Location: Vicarage Lane, Fulwood, PR2 8DW (free parking)

Opening times: 8.30am – 12.30pm, Monday to Friday. We ask that you attend before 12noon to ensure you are seen as the clinics close at 12.30pm prompt.

Lancashire Teaching Hospital | Lancashire Teaching Hospitals Services FOR MORE INFORMATION 

Blood Clinics and Treatment Rooms

we are aware that there are issues with the local blood clinics and treatment rooms, unfortunately we are not commissioned to provide these services, as this has been outsourced to Lancashire Care Foundation Trust, we are not responsible for their appointments or scheduling, and therefore unable to comment. We would ask that you raise any concerns with the Local Integrated Care Board LSC Integrated Care Board :: Patient experience (comments, compliments, concerns and complaints) (icb.nhs.uk)

Do you or a relative have an appointment at CHEC? do you struggle with transport? they now offer a pickup service to take you to their appointments, please see this link for more information  Home to Hospital™ Patient Pick Up Service  or call them on 0344 264 4160 or email: customerservices@chec.uk

FEAR OF FLYING

For information - it is surgery policy not to prescribe any form of benzodiazepine's for fear of flying, this is a unified approach across the surgery and most of the NHS -  thank you for adhering to this

If you're a family member or friend, you can apply to access someone's GP services to help them manage their care. Find out more at www.nhs.uk/apply-for-proxy

Have a compliment about a member of staff?

Had a good experience and wish to share?

We’d like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the feedback with our hardworking team.

Here are some ways to share your feedback with us:

You can give us anonymous feedback via a
“Friends and Family Feedback”
form from Reception.

or we would be grateful if you could leave us a review on Google, using the QR code below if that is easier for you or by clicking this link

Hay Fever 06.06.24

we have had a number of phone calls asking for a steroid injection for hay fever, this is not something that is available on the NHS, due to the possible side effects. please see The pros and cons of the hay fever injection (patient.info) for more information and thank you for your understanding as to reh reasons why we cannot supply this to patients.

MHRA and CAP take action against illegal ‘hayfever jab’ adverts online - GOV.UK (www.gov.uk)

Expediting (chasing) of referrals 13.03.24

Going forward we will not be chasing any secondary care referrals on behalf of patients, unless their is a significant deterioration in the patients medical condition, if this is the case please ask for a GP appointment as it may be that a different referral is now required.

This creates extra work for our secretarial team, which could be better spent sending new and/or urgent referrals, therefore we hope you can understand our reasoning behind this.

if you would like to chase referrals or know waiting times yourself then please feel free to do so using this information: North West – My Planned Care NHS

Book an appointment using the NHS e-Referral Service - NHS (www.nhs.uk)

we would ask that you no longer call to speak to reception or our referrals line to chase these as they will not be actioned.

Request for appointments via the phone

We would like to advise all our patients, that there is no need to be stuck in a phone queue first thing in the morning when you are requesting a same day appointment, many times we have appointments still available later in the day, so please try and call later where possible - Thank you.

Do you want a friend or family member to be able to liaise with us regarding your health matters? 

If so, you will need to complete and return one of our forms, Permission to Share Please note this is different to Proxy Access, which is online. if you have any queries please ask reception for more details.

Oral Contraception reviews

Any patients that have been prescribed oral contraception by us, are now able to have their continuing health monitored and new prescriptions issued by the local pharmacy, Broadway pharmacy have been in touch to say that this is now a service they offer, please call them for further details.

Patient Access

Lytham Road Surgery has suspended the message facility on Patient Access temporarily.  If you have a query regarding your prescription you can email 

lscicb-gp.lythamroadprescriptions@nhs.net

if you have any other query please contact us through our online system Contact us about your request (accurx.com)

Prescriptions

Please order your prescriptions via patient access or email your request to lscicb-gp.lythamroadprescriptions@nhs.net   where possible. Please inform us of your preferred pharmacy nomination at the time of ordering so your prescription can be sent electronically. If you have a query regarding your prescription, please press option 2 when ringing the Surgery.

PLEASE NOTE WE NO LONGER ALLOW THE ORDERING OF PRESRIPTIONS VIA VOICEMAIL UNLESS PREVIOUSLY AUTHORISED - PLEASE ORDER USING THE FORM IN RECEPTION AND PUTTING IN THE PRESCRIPTION BOX, BY EMAIL TO THE ABOVE EMAIL ADDRESS OR VIA THE NHS APP - THANK YOU 

If you require a sick note for symptoms relating to the Coronavirus please contact your employer or NHS119, after self certifying initially

Care Navigation/Signposting

Virtually everyone who calls a GP surgery to make an appointment asks to see to a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.

The Reception team have received extra training as care navigators, to help them to direct you to the most appropriate source of help, in some cases, ailment depending, they might ask you some triaging questions and refer you to a local pharmacy, under the minor ailments scheme, they will advise you what to do when the referral has been electronically sent to the pharmacy

Please note that any information you give to our staff will be treated in the strictest of confidence and will help to direct you to the most appropriate person or service.

Have your say - join our Patient Participation Group