Coronavirus Update – 18/03/2020
In light of the Coronavirus, we have introduced measures to limit access into our Practice to help delay the spread of the virus.
With immediate effect, all patients with a pre-booked appointment will now be telephoned by one of our clinicians. Please DO NOT attend you appointment at the Surgery. If you are unwell and need to book an appointment whether it is urgent or routine, please contact the Surgery. You will be triaged by a member of the Practice team and we will endeavour to respond to all non-urgent queries within a week.
All chronic disease reviews with the Practice Nurses will be scheduled as a telephone review. All other Nurse appointments will be triaged and re scheduled if necessary. If you are due an injection or vaccine, please contact the Surgery to be screened before an appointment can be offered.
Antenatal clinics will operate as normal however patients will be screened before the appointment. If you are given an appointment to attend the Surgery and your symptoms change in the meantime, please let us know immediately.
Please order your prescriptions via patient access or email your request to email@example.com where possible. Prescriptions CANNOT be collected from the Surgery at present. Please inform us of your preferred pharmacy nomination at the time of ordering so your prescription can be sent electronically. If you have a query regarding your prescription, please press option 2 when ringing the Surgery.
All sick notes will be posted until further notice. If you require a sick note for symptoms relating to the Coronavirus please contact your employer or NHS111.
We do expect our phone lines to become busier, if your matter is not urgent or something that can wait, we would politely ask you to contact us in the future once the outbreak has been contained. Due to the current situation we have removed the facility to book appointments online, however please continue to use patient access to order medication, view test results and send messages as this will help reduce the telephone queue.
We apologise for the unavoidable disruption. Please bear with us whilst we try to cope with this pandemic. Our aim is to protect and keep you and other members of our community safe.
As the virus progresses, our situation may change depending on government guidance. We will keep you informed as much as possible.
Should you develop a fever, a new continuous dry cough or respiratory symptoms please stay at home and self-isolate for 14 days. Contact NHS111 online for advice regarding Coronavirus symptoms. www.111.nhs.uk
Virtually everyone who calls a GP surgery to make an appointment asks to see to a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.
The Reception team have received extra training as care navigators, to help them to direct you to the most appropriate source of help.
As a team we want to ensure that you are seen as quickly as possible, and by the right healthcare practitioner. Our receptionists will ask you why you are contacting the Practice, and why you may need an appointment. This information will be treated in the strictest of confidence and will help to direct you to the most appropriate person or service.